Many business systems fail because they ask people to work around the software. The team starts keeping side spreadsheets, writing notes elsewhere, or repeating the same information in several places.

That is usually not a people problem. It is a workflow problem. The system does not match the way the work actually moves through the business.

What a better system should do

A better system should make the next step obvious, keep important information in one place, and remove work that only exists because the current process is awkward.

We start by understanding the work first. Then we shape the FileMaker system around that workflow, so the tool supports the team instead of slowing it down.